Moving can be a challenging task and one we usually give a lot of thought to. Months of researching locations, prices, nearby public transport and schools is a worthy investment of our effort but it should not stop there. While we would never normally entrust a stranger to walk into our home, pick up your most prized possessions and pack them into a van, it seems to be something entirely acceptable when it comes to moving.
Your removalist should be professional, careful and accommodating. It may be convenient to lock in the first place listed at bargain basement prices, but the old adage “you get what you pay for” could not apply more.
Things to look out for when finding the right removalist for you:
- YOUR SEARCH: Ask friends for their recommendations. If they have had a good experience, it might give you an idea of where to start. If their experience was negative, at least that’s one company you can cross off your list.These days it is so easy to have a website, so look the company up and make sure they have a professional looking online presence. The last thing you want is to entrust your valuables to someone whose only qualifications are having a truck and a few friends that are free on the weekend.
- PHONE FRIENDLY: The phone is often your first point of human contact. If the voice on the other end is not friendly and looking to make your move as stress free as possible, they may not be the ones for you.
- INSURANCE: Most good companies are experienced and equipped to help you find a removal insurance provider. Sometimes unexpected circumstances arise, so make sure you get some insurance for that extra peace of mind.
Questions to ask your removalist before you book:
- Are they available to pick up and deliver from your specific locations and are they available on the date you require?
- Do they provide packing supplies and are their trucks equipped with padded furniture blankets to protect your possessions?
- Do the specific removalists assisting you on the day have experience? Remember to mention any specific delicate items such as antiques or electronics that you might be concerned about.
- What is included in the quoted price? Much like bad taxi drivers and budget airlines, your fee may not be all inclusive. The last thing you want is to arrive at your new home only to have your furniture take the scenic route while you get charged for it. Remember, if the quoted price seems too good to be true, it probably is.
- Make sure they can accommodate your method of payment on the day. That is really not something you need to be worrying about on the day.
- Are your removalists subcontracted? Often subcontractors offer lower rates but could be less invested in your move. Having the shelter of an umbrella company name, they may not be as worried about bad word of mouth and tend to offer fewer guarantees. Furthermore, they can be hard to get a hold of again if anything does go wrong.
- Will the removalist move items from the interior of your old location to the interior of your new one? This seems like an odd question to ask but sometimes door to door service is just that and I am not sure what good a desk and chairs will be on the front lawn.
- If you require someone to do the packing up for you, or your items need to be stored during a down-size, make sure you ask if your removalist offers this service.
- See if they have an early time slot available. Much like an appointment at the doctors, you are less likely to have a delay if you are the first appointment on the agenda.
What to do before the move:
- Ring and confirm your booking and details so you are not left waiting on the day of your move wondering where everyone is.
- If you are not enlisting packing services, make sure everything is packed before the day of the move. This will speed things up and save you some money.
On the day of the move:
- Have you had a smart looking truck with neatly dressed removalists knocking on your door, or has someone in messy clothing and a dirty unbranded truck just pulled up? Trust your instincts. It is far easier to replace your removalist than it is to replace all you possessions.
- Make sure the removalist knows the final destination and any specific requirements. Now is a good time to review the paper work before things get too hectic.
- If you can, assist during the move. This particularly applies once the furniture has been secured and you are loading up boxes and smaller items. Remember, more hands make light work, less time and possibly more cash in your pocket.
Now that you have got all bases covered, you can finally kick back and enjoy your new property.